Privacy Policy

Please review our Privacy Policy, which also governs your visit to www.onedishwonder.net, to fully understand our practices. Onedishwonder is fully owned by 3A Foods. Terms and conditions are binding for all purchases All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply. OVERVIEW We commit to respecting your online privacy and data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but may not be limited to, your name and e-mail address. In order to use this website, you are required to register yourself by providing the following information which includes, but may not be limited to: (1) Name (2) E-mail Address (3) Contact Number (4) Credit/ Debit/ Account details Electronic Communication When you visit www.onedishwonder.net or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing. License and Website Access General: 3A Foods grants you a limited license to access and make personal use of onedishwonder.net and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of 3A Foods. No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. No reproduction: This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of www.onedishwonder.net. No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.onedishwonder.net and its affiliates without the express written consent. Metatags: You may not use any metatags or any other 'hidden text' utilizing www.onedishwonder.net's name or trademarks without the express written consent of www.onedishwonder.net. Any unauthorized use terminates the permission or license granted by3A Foods. INFORMATION WE COLLECT Our website's online requisition form requires users to give us contact information (like your name, e-mail address and contact number). As a user of this website you are required to provide a valid e-mail address at the time of registration and choose a username or alias that represents your identity on our website. Certain information, such as your name, e-mail address and contact number is collected in order to verify your identity and for use as account numbers in our record system, among other things. E-mail addresses, geo-locations, intellectual property, listings viewed, any information entered in the “Contact Us” form or any other form displayed on any section of the website are also collected. OUR USE OF YOUR INFORMATION Your contact information is also used to contact you whenever necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if We are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy We may release your personal information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Service.We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Service as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, We may disclose name, address, country, phone number, email address and company name. CONFIDENTIALITY You further acknowledge that the Website may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products. Prices 3A Foods holds the rights in determining the price of any product displayed on www.onedishwonder.net . All prices posted on this website are subject to change without prior notice. All prices are Indian Rupees unless otherwise advise. Prices are current when they are displayed. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website. Payment All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by cash, net-banking, credit card, debit card, mobile payments. CASH ON DELIVERY Cash on Delivery is available for orders starting from Rs290. Your delivery address should be under serviceable network of our delivery partner. Payment to the delivery staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges In a case of a Credit Card/Debit Card you must use the card in your name 3A Foods holds no responsibility for a fraud or a transaction that can be deemed illegitimate. Your Account Protection of Your Account: As discussed further in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password Cancel Policy - 3 A foods believes in & helps its customers as far as possible, How do I cancel an order on Onedishwonder.net ? If unfortunately you have to cancel an order, please do so within 15 minutes of placing the order. For outright cancellations by you: If you cancel your order within 15 minutes of placing the order, we will refund the entire amount. Please understand we make fresh food and we don’t use refrigerators If the cancellation is after your product has shipped: If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Refund Policy: Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. Return Policy We will only accept return if a wrong or damaged product is received by the customer. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9004782227, 022 32285411 or email us at feedback@onedishwonder.net mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost within 1 hour after the complaint is lodged only before 10 PM on same day else it will be delivered next day. Please make sure that the original product tag and packing is intact when you send us the product back. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: 1. Any product that exhibits physical damage to the box or to the product; 2. Any product that is returned without all original packaging and accessories, including the retail box, container, and all other items originally included with the product at the time of delivery. Delivery Policy - Delivery Rules and Timings are as follows: 1. Customer can choose the delivery slots stated on the website. As per the stated slots fresh cooked food will be delivered. 2. The slots starts from 7:30 to 10:00. Goods will be delivered in an hour slot as per the convenience of the customer 3. Minimum Order criteria should meet INR 290 for the fresh cooked food to be delivered 4. Check your Pin Codes if the delivery is allowed, rite now Online orders are restricted to Thane area only 5. In case of festival time or heavy traffic rush, the order delivery may be delayed and it will be communicated to customer accordingly. This situation does not allow customer to cancel the order. 6. Any offer launched will be valid for a time period and may be with or without limited use of coupon. 7. To avail any offer through coupon, customer must sign up with us by entering his complete contact information and delivery address. 8. Order should be made online only between 10:00 AM to 6:30 PM all days. Any order beyond this time will be confirmed with the customer for the delivery time and date and accordingly will be delivered with the mutual understanding. In case of not acceptable to customer, a cash back voucher will be issued. 9. 3 A foods reserves the right to cancel any order if it does not meet any of the delivery policy. SECURITY We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to any third party. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion. DISCLAIMER We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the website, the internet generally, and the documents you post or access and for your conduct on and off the Site. DISCLAIMER OF WARRANTIES AND LIABILITIES You expressly understand and agree that, to the maximum extent permitted by applicable law: the website, services and other materials are provided by this website is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, 3A foods makes no warranty that (i) your requirements will be met or that services provided will be uninterrupted, or in a timely manner; (ii) any errors or defects in the website, services or other materials will be corrected; (iii) the food offered through the website shall fit thr images provided on the website, shall match the description on the website or be fit for consumption.to the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. 3A also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.